I was talking recently to an IT executive at a large bank
about why he was looking at enterprise information integration (EII). When I asked him about the primary driver, he
told me that it was the marketing analysts. That sounded strange at first, but then he told me about 60/40.
Marketing analysts at banks are the people trying to figure
out how to sell you a new home loan, second mortgage, credit card, or whatever
product you don’t currently have. These
analysts look at spreadsheets or reports and try to figure out what offers they
should mail to what people.
Turns out, though, that ‘analyst’ is somewhat of a
misnomer. Or maybe a better way of
putting it is that these analysts are forced by a lack infrastructure to do
another job most of the time. To be
precise, according to this executive, these analysts spend three days a week
trying to gather data, and only two days a week analyzing data. Hence the 60 (3 days) / 40 (2 days)
ratio.
“These people practically need to take an ETL developer to
lunch to get their jobs done,” he told me. They run around looking for spreadsheets, asking for new data sets to be
loaded, and uploading CSV files. He sees
EII as a way to change all that and make the analysts more productive.
With EII, the model changes. Rather than continue the spread of data marts for all the analysts in
all the groups, EII would allow the creation of a self-service model. Views,
as they are called in EII, could be set up to span data sources. IT would still be involved in the initial set
up, but the virtual nature would allow faster, easier customization by the
analysts without the need for an ETL developer’s assistance. The EII layer could span all kinds of
sources, from operational data stores, data marts and data warehouses. That’s not to say ETL would go away – there’s
still a need to clean, master data and for the data warehouse.
So EII can change the ratio. It can change 60/40 to 40/60 – or even better. Aside from developers who need to start buying their
own lunch, that should make everyone happier and more productive.